Support and Maintenance

Be it a small plant or a big tree, they both need constant care, to let them grow and flourish. In the same way, an application needs to be constantly monitored and supported. In absence of appropriate maintenance strategy, over time, an application can end up losing significance to business.

 

Application Maintenance

Be it a mission critical application or a utility application, We can make sure your business users never have to spend time struggling with the application and spend more time to contribute towards your business goals. With various support models, we can help you define and implement a comprehensive support strategy.

 

Continuous Improvement

As your business evolves, your business needs change accordingly. We help businesses formulate a culture of continuous improvement, wherein the feedback loop from business users funnels new feature requests or enhancements to Support team. This is the biggest winning factor in acquiring highest user adoption and thereby deriving expected Return on Investment (ROI).

Product/ platform upgrades

As you know, all major SaaS packages and development platforms have scheduled releases throughout a year. Often these updates bring new functionalities and changes. Our team help your business to stay on top of these updates, by ensuring we analyze all opportunities and impact area and help devising an appropriate strategy.

Our Approach

Our four-phase approach is an impartial framework that results in completely unbiased recommendations and deliverables so you can make informed decisions going forward. The engagement will leave you with a clear definition of cloud for your organization, as well as criteria to use when evaluating cloud providers. We can even help you take that final step by creating RFP documentation for the cloud providers you are evaluating.

Your perfect solution starts with our proven methodology.

Assess. Design. Transform. Manage.

No matter what technology area your organization is evaluating, a proven process and methodology that focus on your unique environment and requirements is the best path to success. When you partner with us, you’ll benefit from a methodical approach followed on every engagement.We understand that your challenges and business goals are unique, which is why our assess-design-transform-manage methodology is always

customized according to distinct business and technical needs.

Proven Methology for You Business Transformation

  • Assess

  • We start by listening and understanding your focus areas.
    • A detailed technical analysis of your technology environment, looking at all variables, including server, storage, backup, network and more
    • An exploration of all relevant financial factors that impact the project
    • Understanding your organizational structure, workflows, security requirements and goals
    • Working with key stakeholders to identify your business drivers and focus areas, as well as risks, constraints, budgets and timelines

  • Design

  • We begin to construct a roadmap that leads you where you want to be.
    • Discussion surrounding private, public, and hybrid cloud options
    • Review of best-of-breed technologies across multiple manufacturers
    • Insight into cutting-edge technologies tested out in the Cloud Integration Lab
    • Architecture and integration experience across multiple manufacturers and with existing platforms

  • Transform

  • We work collaboratively with your team to ensure success.
    • Project management to ensure structure and accountability to the project plan
    • Consultants to help align the technology solution to the identified business requirements
    • Architects to maintain the integrity of the designed solution
    • Implementation engineers to work with your team to deploy and integrate the solution

  • Manage

  • Ensuring your success moving forward.
    • Knowledge transfer from the our team prior to finalizing the deployment
    • Documentation of pertinent information to ensure your team is fully empowered to manage the solution moving forward
    • Optional our India managed services offerings to provide monitoring, support, and management of the solution from our 24×7 Network Operations Center
    • Access to our team of experts after the project in the case of follow-up questions or issues

Support Services

Want to get your dynamic support started?

Our ‘how to’ guide explains all.


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